Where to file a complaint about a mortgage company

Find out where to complain about a mortgage company for discrimination, deceptive practices, and scams.

Report a mortgage lender for discrimination

If you think you have experienced housing discrimination, submit a housing complaint with the Department of Housing and Urban Development (HUD).

Housing discrimination happens when a lending institution gets in the way of a person buying housing because of their:

Race or color
National origin
Religion
Sex (gender, gender identity, or sexual orientation)
Familial status (such as having children)
Disability

The Fair Housing Act makes housing discrimination illegal. Read about the types of discrimination covered by the Fair Housing Act.

File a complaint about mortgage company services

If you are experiencing a problem with your mortgage company’s services, try contacting the company first. If you cannot resolve the issue with your lender, file a complaint with the Consumer Financial Protection Bureau (CFPB). Examples of common mortgage complaints include:

Applying for a mortgage
Receiving loan estimates and closing documents
Transferring a mortgage to another servicer
Applying your payments correctly
Refinancing or modifying a mortgage loan
Misreporting mortgage account status to you or credit reporting agencies
Requiring private mortgage insurance
Paying additional fees

Report deceptive mortgage practices and scams

Deceptive mortgage practices

Report a mortgage company to the Federal Trade Commission (FTC) if it makes deceptive statements, omits important facts, or takes misleading actions. Examples include: