Our blog
Learn about the priorities, research, challenges, and great discoveries that shape the way USAGov connects people with government services and programs.
To view blog entries from a specific period, select a year and month using the page navigation. On mobile devices, these options are located under the “Menu” section.
Breaking into Artificial Intelligence: Meet Our USAGov ChatBot!
We’ve wanted to try out artificial intelligence (AI) for a few years. We get tons of questions from the public, and wanted to see if automation could help us answer them quicker. We also knew that scams are one of the top tasks for our website and contact center audiences. In late 2018, we blended our exploration of AI and expertise in scams to launch our chatbot.
📅 April 3, 2019
Top