As we continue to develop content for USAGov’s benefit finder , we work hard to tailor the experience for our Spanish-speaking users . Rather than a straight translation from English, we transcreate Spanish language content to catch the nuances of both language and culture. The process begins with our iterative multilingual user research.
Our blog
Learn about the priorities, research, challenges, and great discoveries that shape the way USAGov connects people with government services and programs.
To view blog entries from a specific period, select a year and month using the page navigation. On mobile devices, these options are located under the “Menu” section.
Since its launch in 2016, vote.gov has been known as a trusted source for accurate, official voting information from the U.S. government. We recently gave the site a new look with improved accessibility features and expanded information based on questions we heard from voters. And vote.gov is now available in 19 languages — covering 96% of the American public — with more on the way.
📅 August 27, 2024
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One of the USAGov program’s core focus areas is improving the benefits experience for our users. With customer experience in mind, we’re excited to share a significant change coming this fall. Benefits.gov , which has been hosted by the Department of Labor since 2002, will be sunsetting at the end of September, and we're creating a new benefits experience on USA.gov and USAGov en Español .
📅 August 7, 2024
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It can be challenging for federal programs to recruit people to participate in user research. They need to follow the privacy and security regulations and paperwork reduction laws designed to protect the public, but that adds time and complexity to the process. And it can lead to teams doing less user research with the people their websites serve.
📅 August 6, 2024
