The USAGov Contact Center is known for its bilingual phone and chat services . Its agents answer questions from USAGov users about government benefits and services. And for decades, the contact center has also helped customer agencies, connecting the people those agencies serve with vital information.
Last summer, the U.S. Department of State’s Office of Overseas Citizens Services (OCS), a longtime customer agency, honored the contact center team for its support during the 2021 evacuation of Afghanistan.
