Earlier this week, we talked about how choice overload affects decision-making. Today, we’ll detail when people decide to trust the federal government and how they view the federal government vs. private companies. If you’d like to read the complete series, start here.
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Learn about the priorities, research, challenges, and great discoveries that shape the way USAGov connects people with government services and programs. Select year and/or month to see the blog entries from the selected year/month.
Too Many Options Make Complicated Decisions Harder
Last week, we detailed the need for transparency in government so that the public can “see” the process they’re undergoing when they’re interacting with federal agencies and programs. Today, we’ll talk about how choice overload affects decision-making. If you’d like to read the complete series, start here.
📅 March 23, 2016
The Need for Transparency in Government
Last week, we outlined how people interact with the government using proxies. Today, we’ll detail the need for transparency in government so that the public can “see” the process they’re undergoing when they’re interacting with federal agencies and programs. If you’d like to read the complete series, start here.
📅 March 19, 2016
Four Things We Learned About Good Customer Experience
Customer experience (CX) is a shared responsibility in every organization, from top to bottom. Recently, a panel of agency communicators shared tools, strategies, and predictions on how the federal government approaches CX in outreach, marketing, and other different areas.
Here are a few things we picked up from the discussion:
📅 March 16, 2016
Interacting with the Government Using Proxies
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In our last post, we talked about the barriers people face when accessing government services. Today, we’ll outline how people interact with the government using proxies. If you’d like to read the complete series, start here.
📅 March 12, 2016
