At USA.gov and USAGov en Español, we’re always striving to make our content more useful to the public. Meta descriptions are one way we help people quickly find the government information they’re looking for.
Our blog
Learn about the priorities, research, challenges, and great discoveries that shape the way USAGov connects people with government services and programs.
To view blog entries from a specific period, select a year and month using the page navigation. On mobile devices, these options are located under the “Menu” section.
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It’s been a year since we launched reimagined versions of USA.gov and USAGov en Español based on human-centered design (HCD) principles.
📅 May 14, 2024
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At the Public Experience (PX) Contact Center , we recognize the important role of quality in shaping customer interactions. When people call and chat with us, they expect clear, reliable information about government benefits and services. Learn how we work with our contractor to deliver exceptional service to the people who get in touch with the USAGov program and pick up some tips for your program’s contact center.
📅 April 23, 2024
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Each month USAGov’s content designers spend many hours ensuring that the content on USA.gov and USAGov en Español is up-to-date, accurate, and meeting user needs. We do holistic reviews of each topic section based on a rolling calendar with the goal of updating all content at least every 6 months.
📅 March 26, 2024
Search.gov connects the public with easy access to the government information and services they need, creating a unified search experience across over one-third of federal domains. Our program’s core mission and goals are the same every year, but how did the way people interact with government search change in 2023?
Explore Search.gov’s 2023 report to answer important questions including:
📅 March 14, 2024
