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Learn about the priorities, research, challenges, and great discoveries that shape the way USAGov connects people with government services and programs. Select year and/or month to see the blog entries from the selected year/month.
USAGov is the official guide to government services and information for the public. Its outreach team connects people to that information through USA.gov and USAGov en Español social media, email, and other delivery channels. 2021 was a busy year for the outreach team. Here are a few highlights:
Reaching Over 1.5 Million People During Hispanic Heritage Month
Connecting people with the federal services they need is the focus of the USAGov program. We get a lot of traffic on USA.gov and USAGov en Español, and a lot of questions at our call center and on social media about government benefits, grants, and loans. People are eager for help with bills, housing, and food assistance.
USAGov’s mission is to make government information accessible and easy to understand. To help fulfill that mission, our Outreach team builds and grows relationships with agency partners, supporting their public engagement campaigns to reach more people.
For over a decade, USA.gov and USAGov en Español have used Twitter to reach the public and amplify information for our agency partners.
When the Federal Trade Commission and Social Security Administration asked us to help them disseminate information about National Consumer Protection Week (NCPW) in March, we knew hosting Twitter chats would be a powerful way to work with our agency partners to help protect people from scams.
Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics.
