At USA.gov and USAGov en Español, we’re always looking for better ways to connect people to government information through social media.
Our blog
Learn about the priorities, research, challenges, and great discoveries that shape the way USAGov connects people with government services and programs. Select year and/or month to see the blog entries from the selected year/month.
USAGov, Search.gov, and Vote.gov: Meeting People's Needs Together
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Starting this month, we’re expanding the scope of the USAGov Blog to share best practices and lessons learned not only from USAGov but also from two other programs that are part of our team: Search.gov and Vote.gov.
Our programs share a common mission of making it easier for people to connect with their government by helping them find information about the services they need.
Here’s a quick summary of what each program offers the public and the rest of government:
📅 February 7, 2023
USAGov Contact Center: Supporting the Afghanistan Evacuation
The USAGov Contact Center is known for its bilingual phone and chat services. Its agents answer questions from USAGov users about government benefits and services. And for decades, the contact center has also helped customer agencies, connecting the people those agencies serve with vital information.
📅 January 10, 2023
Sunsetting Go.USA.gov: Final User Statistics
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The digital landscape has changed significantly since we launched the Go.USA.gov service in 2009.
📅 November 15, 2022
Beta.USA.gov and Beta.USA.gov en Español are Live!
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We’ve been on a journey at USAGov to reimagine how we deliver content to our users. And we’re excited to announce that we just released beta.USA.gov and beta.USA.gov en Español to the public!
The beta sites are:
📅 October 31, 2022
